The fine print

When booking onto any of our courses or other learning opportunities, you’re agreeing to our terms and conditions which are outlined below. If you have any questions or concerns, we’d be happy to resolve these — simply get in touch with us here.

General

• We ask that mobile phones are turned off during courses, but please let the instructor know if you are on call or expecting an urgent call. Please remember, if you miss too much material you may not receive your certificate.

• No smoking or alcohol permitted within the training room. The trainer will advise if any other specific venue rules apply to the general site at the commencement of training.

• Instructors may request that disruptive participants be removed from the course when it is fair and reasonable to do so. In this case, the participant will be given the opportunity to put their view forward first.

• First Class First Aid encourages all people, regardless of disability to learn first aid. We also ensure that our learners are treated with respect and in a fair and reasonable manner that is consistent with our principles. If you have any concerns, particular requirements/difficulties that require special assistance, or have any specific learning needs, please notify us at enrolment and discuss this with the instructor. Our trainers will do their best to provide a great solution.

• First Class First Aid may occasionally take photos of you during the training, and these pictures may be used in promotional material for First Class First Aid programmes. If you do not wish images of yourself to be taken, please inform your instructor prior to the beginning of your course.

Cancellation & refund policy

We guarantee to refund fees when:

• The course is cancelled or discontinued by First Class First Aid.

• A client notifies us more than three working days before the course starts.

If you are no longer able to attend your course on your chosen date, rescheduling options are available. Please contact us at sales@fcfa.co.nz no later than 24 hours before the commencement of your course to arrange this.

Payment

Course fees will be charged at the price quoted. You will be charged via our online payment processor when booking online, or you will invoiced once as per the agreed amount on the booking registration. 

If the purchaser does not pay the amount owing by its due date, First Class First Aid may charge the purchaser interest at rates equal to the overdraft lending rate charged by First Class First Aid’s bank, and any discounts may be disallowed. The purchaser is liable for all costs incurred in the collection of overdue amounts.

Confidentiality & privacy

First Class First Aid abides by the Privacy Act in all its dealings with learners. Personal information that is provided by learners will not be used in a way that you would not reasonably expect, nor disclosed to a third party without permission. Confidentiality, privacy, and respect are maintained at all times during courses.

Instructors

First Class First Aid instructors have a wide range of experience in emergency care. All trainers have successfully completed additional training as required by First Class First Aid’s training quality management processes. Regular revalidation of instructor certificates is required, including a performance appraisal, professional development and minimum instructional hours.

Health & safety

All staff, learners and visitors must adhere to our health and safety policies, your organisation’s health and safety policies (where applicable), WorkSafe good practice guidance documents, and all associated legislation. Any incidents will be recorded and reported accordingly, and any reportable incident will be followed up immediately.

Covid-19 policy

Rest assured that our team are fully vaccinated and will keep up to date with any booster shots recommended by the Ministry of Health and any other authorised party.

Grievances & reassessment appeals

In the unlikely event a learner is dissatisfied with their course, they should follow the grievance process outlined below. A grievance can relate to any aspect of the course, including assessment results, teaching style, interpersonal conflict, harassment or discrimination.

Grievance process:

1. In the first instance, speak with the course instructor.

2. If the issue is still unresolved, speak with or write to the First Class First Aid National Training Director angelique@fcfa.co.nz. Written complaints must be sent to the National Training Director within 10 days of the course completion.

We will reply in writing to written complaints within five working days of their receipt. In our letter we will propose what action could be taken to resolve the grievance.